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Why order from us?

The Official Store, this isn't just an ordinary online store. It's a family, a tribe that is entirely dedicated to giving you a PERFECT shopping experience!
It is also a company created by people who are passionate about innovation. On a daily basis, we find and design product offers that will simplify your daily life, make your life prettier and make you happier!

At The Official's, the policy is quite simple: 100% satisfied customers ! In order to satisfy you on a daily basis and always to the best of our ability, we have put in place strong, precise and transparentcommitments.

OUR COMMITMENTS

COMMITMENT 1: UNPRECEDENTED QUALITY

At The Official's, quality is the number one criterion. On a daily basis, our experts design and research offers and products. All our products are tested and meet the requirements of our most demanding customers.

 COMMITMENT 2: ORDERS PROCESSED WITHIN 48 HOURS

We know how important speed of delivery and order processing is to our consumers*. That's why we are committed to processing all of your orders within 48 hours so that they reach you as quickly as possible. As soon as your order is shipped, you will receive a tracking number that will allow you to follow it from end to end!

 COMMITMENT 3: A 100% SATISFIED OR REFUNDED POLICY

Because you have the right to change your mind*, and your satisfaction remains our priority at all times. You have 14 days to change your mind and get a full refund of your order. Simply send us an email and we will immediately start the refund process.

Bulles de discussion COMMITMENT 4: PERMANENT CONTACT

In order that you can get answers to your questions at any time, we have set up a comprehensive FAQ, an email address, a contact form and a telephone number. So you can contact us easily and at any time. A team will answer you within 24 working hours!

Sûreté COMMITMENT 5: CLEAR AND TRANSPARENT COMMUNICATION

We know that shopping on the Internet can be complicated, so no secrets from us! You can consult all of our pages, terms and conditions, and policies at any time. Our goal is to be as transparent as possible and not to hide anything from you. You can buy with complete confidence.

securité COMMITMENT 6: SECURE PAYMENTS, PROTECTED DATA

We work with the most reliable payment providers on the market: Stripe and Paypal. We guarantee that your payments are 100% secured by the SSL protocol, as you can check with the small padlock located in the address bar of your browser. At The Official's, we protect your payments and your data!

Fast Shipping

All your packages are shipped within 48 hours, and a tracking number allows you to follow its delivery to your home.

satisfied or refunded

Here, it is 100% satisfied or refunded. You have 14 days to try your product, and if you're not satisfied, let us know so that we can give you your money back! 

Secured payments

Your payments are 100% secured by the SSL protocol. You can make your online purchases with complete confidence.

Customer service 24/7

A customer service team is at your service by email at all times to answer all your questions.

Order today and receive 10% discount by e-mail!